How do you focus the Swarovski Optik binoculars? Is my Swarovski Optik warranty still valid? How can I get Swarovski Optik spare parts? These are just three of the questions that can come up when using our high-precision, high-performance products.
In addition to the reliable customer service provided by phone and email, for over a year the My Service online platform has also been available to provide practical tips and answers to common questions—24 hours a day, seven days a week. With just a few clicks, you’ll be able to find information and answers in the form of articles, videos, and downloads (currently in German and English).
In the following post, we’ll explain more about My Service and reveal the answers to the three questions our customers have entered most frequently in the search field on myservice.swarovskioptik.com over the past year.
On My Service from Swarovski Optik, you can:
search a comprehensive knowledge base of over 350 articles on general topics, product information, repairs, and much more,
register a repair and track its progress,
inquire about and order spare parts so you can repair your product yourself at home,
register your product so you can extend your warranty by one year, or
send a query directly to customer services and maintain an overview of the open and resolved queries you’ve sent us.
All visitors to myservice.swarovskioptik.com have access to general information and articles in the knowledge base. For orders, product registrations, and repair or service registrations on the platform, an account is required, which can be created and activated in just a few short steps. Your data is safe with us—find more information about how we protect your data here.
You can search without creating an account: simply enter a question or a search term and the system will suggest not just an answer, but also anyrelated articles. Be it a video guide, a fact sheet PDF download, a repairs form, or an online post, the simple search function will enable you to find answers to your questions in a variety of formats.
Alternatively, if for example you want to see all of the information about a particular product, or you already know that your binoculars, rifle scope, or spotting scope requires expert repair, you can also navigate through the system using the four categories:
Here are the three most common questions that customers like you have asked via our platform over the last year:
Using an adjustable lens within the optical system. It helps to display images as clearly as possible at different distances.
Some binoculars can be focused using adjustable eyepieces. Other optical systems come with a fixed-focus lens and are usually focused to 100 meters. Rifle scopes, on the other hand, can not only be focused but can also facilitate what’s known as parallax, in order to produce even sharper images. You’ll find more information on My Service.
To clean the armoring, or the exterior, it’s recommended that you use the Soap & Brush cleaning kit that has been developed for our optical products.
Before you clean your binoculars, put the covers on the eyepieces and objective lenses.
Moisten the brush and apply the soap using circular motions to gently clean the housing.
Rinse the binoculars with clean water and dry them carefully.
Regular cleaning will extend the lifespan of your product. You’ll find a video about the kit and how to use it on My Service.
The Swarovski Optik customer service team will be happy to deal with any repairs that may be required. If you don’t want to entrust an official Swarovski Optik dealer with sending off your product, simply register the repair online. To find out how it works, take a look at this article on My Service.
Thanks to the My Service platform, you now have an extra way to reach Swarovski Optik. But don’t worry, the usual contact options you’re familiar with aren’t going anywhere. No matter whether you prefer to call us on the Swarovski Optik phone number, use social media a lot, or are happy sending us an email, we look forward to hearing from you.