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SWAROVSKI OPTIK's top priority is to satisfy all its customers. Items purchased in the Online Shop may be refunded up to two weeks after their receipt. Unfortunately, no returns will be accepted after this date.

Please use the peel off label attached to the delivery slip for your return parcel and send by standard insured mail. Please keep a copy of your postal transaction slip for your reference.

If you have lost the address label, please return your item(s) to the following address:

Attn: Swarovskioptik Returns
1 Kenney Dr.
Cranston RI 02920

Please refer to the reverse side of the delivery slip and choose your preferred return option (i.e., receive credit or replace the item). If the delivery slip is not included with your return or an instruction is not selected, we will automatically credit the due amount to your credit card.

All products purchased from the Online Shop may not be returned at local SWAROVSKI OPTIK retailers. Please note that our policy is to credit your credit card for returned products. An exchanged or new item(s) will not be sent to you unless a new order is placed via the Online Shop.